Ubuntu Certification

UBUN2-103 course prepares to the Ubuntu 199 exam only.

To help you decide which training is best adapted to your need, use the self-assessment questionnaire : https://forms.canonical.com/assessment/.

 
UBUN2-302 - Supporting Ubuntu

UBUN2-302 - Supporting Ubuntu

Ubuntu is a community developed, Linux-based operating system freely available and suitable for laptops, desktops and servers. This course based on Ubuntu 8.04 LTS (Hardy Heron) and Ubuntu Netbook Remix (UNR), is designed for support professionals working for Canonical partners and/or customers, who need to move toward proficiency at providing Ubuntu support.

Hands-on exercises which are based on real-life common support scenarios the student is likely to encounter are also included.

This course also contains references to knowledge-base articles. These articles are a useful source of information providing procedures for the resolution of specific issues. During day 1 and 2, students will study the Ubuntu Desktop course and learn to work with Ubuntu at a proficient user level. During day 3, the student will learn how to support Ubuntu through the most common troubleshooting situations. The course content is designed to provide student with:

  • Practical skills to assist with troubleshooting when helping end users
  • Where to find additional information

Syllabus

  • Basic overview of the history behind Unix, The GNU Project, Linux, and Ubuntu.
  • Understand some basic operational differences between Ubuntu and Microsoft Windows
  • Use most common applications including connecting to the Internet and email; OpenOffice; multimedia and music applications etc
  • Understand how to install/remove applications (Synaptic + Add/Remove)
  • How NOT to install/remove applications
  • Know where to search for additional information/support: Wiki, forums, IRC, mailing lists, hardware support, etc
  • Understand Launchpad; its purpose and functionality
  • Understand the relationship and differences between "Linux", "Kernel" and "Window manager" concepts
  • Learn how to personalize the desktop by using GNOME applets - System Monitor, Disk Mounter, etc
  • Understand the differences and similarities of the File Hierarchy System in Linux vs. Windows typical file systems - data & system folders, backing up important data, etc
  • Understand how hardware drivers are managed by Ubuntu, compared to Windows, including basic legal and ethical aspects
  • Perform basic troubleshooting on devices
  • Examine the Kernel Ring Buffer (dmesg)
  • Locate and view log files (/var/log/)
  • Understand package repositories, their function, and how to enable and disable them in both a GUI and CLI environment
  • Understand Ubuntu releases life cycles including upgrades and updates
  • Develop a basic understanding of the Ubuntu Security Model
  • Address common support requests
  • Set up Linux Compatible printers (HPLIP, binary drivers, CUPS)

Audience

Support professionals working for Ubuntu partners and / or customers, who need to move toward proficiency at providing Ubuntu support.

Prerequisites

UBUN2-301.

Class training

  • Duration : 3 day(s)
  • Price : 1395 $CAD
  • Register : Calendar